Dear Student Loan Borrower:
We’re writing to you because you paid SLAC, Inc., Navloan, or Aspyre to help you reduce your student loan payments, apply for forbearance or enter into a forgiveness program offered by the U.S. Department of Education. The Federal Trade Commission recently filed a lawsuit against us. In it, the FTC claims that in some instances we misled customers into believing we would help them lower their student loan payments. The FTC also claims that we misled some customers when we told them they would get loan forgiveness and wouldn’t have to pay off their student loans. We have settled the lawsuit with the FTC where we neither admit nor deny these claims.
We’ve agreed to stop billing you and stop providing our services unless you tell us you want to keep using our services.
If you do NOT want to keep using our services, you do not have to do anything. If you stop using our services, we recommend that you contact the Department of Education or your student loan servicer to do the following:
Verify your contact information. That way, they can contact you about your loan, if necessary.
Find out when you must re-certify your income and household size. Your loan payments are based on your income and household size. Your loan servicer must re- certify that information every year to re-enroll you in the payment plan. If you don’t re- certify your information your monthly payments could go up.
If you have questions about your loan repayment options, ask the Department of Education or your loan servicer.
If you don’t have the contact information for your loan servicer, you can find it at www.StudentAid.gov/servicer. You can call the Department of Education at 1-800-557-7394 or visit www.StudentAid.gov/repay to learn about your options.
If you DO want to keep using our services, you must notify us within 30 days of receiving this letter. If you choose to keep using our services, we will resume collecting payments after we get your notification. You can tell us that you want to keep using our services by doing one of the following:
1. Calling us at 844-560-7522.
2. Texting “Continue Service” to 951-208-6188.
3. Emailing the company at email@example.com.
4. Going to www.goslac.com.
5. Writing to us at 1761 N. Third Street, Suite 203, Norco, CA 92860. You can send us a letter or card stating, “I wish to continue receiving student loan services” and mail the letter to us. (Keep a copy for your records.)
You can learn more about the FTC’s lawsuit against SLAC, Inc., Navloan, and Aspyre, by going to www.ftc.gov and searching for “SLAC.”
We are thankful to the FTC for allowing us to have made all the appropriate changes they deemed necessary over the last two years and be the company we are today! We look forward to the opportunity to continue to be of service to you and the millions of individuals burdened by their student loan debt each and every day.
If you wish to continue to receive our student loan services, please complete the “Continue Service Opt-In” form below